RELEVANT INFORMATION

It is necessary for the purchase of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. Your use of our services, as well as the purchase of our products, will imply that you have read and accepted the Terms and Conditions of Use herein. All products offered by our website may be created, charged, submitted or submitted by a third party website and in such case would be subject to their own Terms and Conditions. In some cases, to purchase a product, registration by the user will be necessary, with the entry of reliable personal data and the definition of a password.

You must be at least 18 years of age to become a registered user of our site. The user can choose and change the key for their account management access at any time if registered and that is necessary for the purchase of any of our products. www.nutriagaves.com does not assume responsibility if you give such key to third parties.

All purchases and transactions made through this website are subject to a confirmation and verification process, which may include verification of stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In some cases, verification via e-mail may be required.

The prices of the products offered in this Online Store are valid only for purchases made on this website.

License

Nutriagaves de Mexico S.A. de C.V. through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described herein.

UNAUTHORIZED USE

In case you apply (for sale of software, temples, or other design and programming product), as well as catalog, brochure, photographs and images of the products, technical data sheets; you may not place one of our products, modified or unmodified, on a CD or in an extraction unit, website or any other means and offer them for redistribution or resale of any kind.

Property

You may not declare the intellectual or exclusive property to any of our products, modified or unmodified. All products are the property of content providers. In the event not otherwise specified, our products are provided without any warranty, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

HOW THE CONTRACT IS CONCLUDED

There will be no contract between you and us in connection with any product until your order has been expressly accepted by us. If for some reason your order has not yet been accepted and a charge has already been made to your account, the amount of the order will be refunded in full. All orders are subject to our acceptance, from which you will be informed via email confirming that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Agreement") will be entered into only when we send you the Shipping Confirmation. Only those products related to the Shipping Confirmation will be subject to the Contract. We will not be obliged to supply you with any other product that may have been ordered until we confirm the shipment of the same in a Shipping Confirmation.

REFUND AND WARRANTY POLICY

Can I change or return my product?

For hygiene and quality reasons Nutriagaves de Mexico SA de CV do not make changes or returns. however if upon receiving your product this presents some type of damage we can gladly send you a replacement at no cost.

Important

Inspect the product at the time you receive it and report any irregularities related to damage to the product(s) under the following conditions:

1. If you receive your wrong order. Incomplete. damaged or with merchandise with less than 1 month of expiration, proceed with the claim to the mail: hramirez@nutriagaves.com

How long does it take the replacement?

1. Once the email with the evidence is received, the case will be evaluated by our Safety Management System. to validate whether the product is replenished. The estimated time for validation is 3 business days.
2. If the replacement is authorized, the estimated delivery time of the new product is 3 working days after the date on which the replacement was authorized.
3. In any claim process you will be contacted via mail by our staff within 24 hours of receiving your case, where you can follow up the internal process until the resolution of your claim.

The warranty terms are associated with manufacturing and performance failures under normal product conditions and these terms will only be effective if the equipment has been used correctly. This includes:

– According to the technical specifications indicated for each product.– Under environmental conditions according to the specifications indicated by the manufacturer.– In specific use for the function with which it was designed at the factory.

PRICE AND PAYMENT

The prices of the website include VAT, but exclude shipping costs, (except for temporary promotions marked on our website); which will be added to the total amount due as set out in our Shopping Guide - Shipping. Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have selected all the items you wish to purchase, they will have been added to your shopping cart and the next step will be to process the order and make the payment. To do this, you will need to follow the steps of the purchase process, filling in or checking the information that you are asked for in each step. Also, during the purchase process, before making the payment, you can modify the details of your order.

At the end of the purchase and the confirmation is sent the order cannot be cancelled or modified.

You can use PayPal as a means of payment.

What are the conditions of the product and packaging in?

In the best possible conditions. It is essential that you keep the original packaging, as it is as important as the product itself; Take care of it, store it and handle it with the utmost care, this way you will have no inconvenience at the time of making the return or exchange. If you haven't kept it, look for a similar wrapper to protect it.

Please note that if you do not keep the original packaging, or if it is in bad condition, your return or exchange may be rejected.

SHIPPING AND DELIVERY EXPENSES OF THE PRODUCTS

Nutriagaves de Mexico SA de CV will send the products purchased by the User to the address specified by the User for this purpose provided that such domicile is within the coverage area communicated by Nutriagaves de Mexico SA de CV  .

Delivery time starts from confirmation of payment by the bank, online payment platform, or Nutriagaves de Mexico SA de CV Credit department.

The products will be sent and delivered to the User by third parties (hereinafter "Carrier Companies"). By virtue of the above, the User agrees to submit for the shipment and delivery of the products to the delivery policies of the Same Carriers that are incorporated by reference to these Terms and Conditions of Use.

The timeframe described on the Site is an estimate. In this way, this period may change for logistics and force majeure reasons. In the event that for any fortuitous event or force majeure that may delay the delivery of the products purchased on the Site, Nutriagaves de Mexico SA de CVwill be at all times exempt from any liability.

In the event that the User has not received the products within the period declared by Nutriagaves de Mexico SA de CV, he/she must contact the Company through the customer service center.

The cost of the freight will be added to the value of the purchased goods and will be calculated and reported to the User before the confirmation of the purchase. The cost of freight may depend on factors such as the total weight of the goods, the distance and the type of delivery, and may be modified by Nutriagaves de Mexico SA de CVat any time without prior authorization from the User.

At the time of delivery, the person receiving the goods will be asked for an official identification (voter's credential, passport, FM2 immigration form or driver's license), so it is required to have this document on hand in the delivery of the purchase.

Nutriagaves de Mexico SA de CV suggests that the User check the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, he/she is asked not to receive the delivery by the Transporter Company and to contact the Nutriagaves de Mexico SA de CV customer service center immediately. 

ANTI-FRAUD CHECK

The customer's purchase can be deferred for anti-fraud testing. It can also be suspended for longer for more rigorous investigation, to prevent fraudulent transactions. 

Privacy

This website www. nutriagaves.comensures that the personal information you submit is secure. The data entered by the user or in the case of requiring validation of orders will not be delivered to third parties unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to newsletters is voluntary and may be selected at the time of creating your account.

Nutriagaves de Mexico SA de CV reserves the rights to change or modify these terms without prior notice.

Applicable Law

The laws of Mexico shall govern these Terms of Use, without giving effect to any principles of conflict of laws.

Our address:

KM 3.5 CARRETERA AYOTLAN-LA PIEDAD, COLONIA El BAJIO
CP 47930
AYOTLAN, Jalisco

CUSTOMER SERVICE CONTACT
hramirez@nutriagaves.com
345-9124-000 EXT 117